Return and Cancellation Policy

At Bits Router, Your Satisfaction Matters

We understand that sometimes things don’t go as planned, and you may need to return a product or cancel an order. Our priority is to make this process as smooth and convenient for you as possible. Below, you will find our comprehensive return and cancellation policy.

Returns:

1. Eligibility:

• You may request a return within 21 days of receiving your woodworking milling cutter.
• Products must be in their original, unused condition, with all original packaging and accessories.
• Returns are accepted for products with manufacturing defects or if the item arrives damaged.

2. Return Procedure:

• To initiate a return, please contact our dedicated customer service team at sales@bitsrouter.com.
• Our team will guide you through the return process and provide a return authorization if applicable.
• You will be responsible for return shipping costs unless the return is due to a manufacturing defect or damage upon arrival.

3. Refunds:

• Once we receive and inspect the returned item, we will process your refund within 1-2 working days.
• Refunds will be issued to your original payment method.

Cancellations:

1. Order Cancellation:

• You may cancel your order before it has been shipped. Contact our customer service team at sales@bitsrouter.com to request a cancellation.

2. Cancellation After Shipping:

• If your order has already been shipped, it cannot be canceled. You can still initiate a return once the item is received.

Exemptions:

1. Custom Orders:

• Custom-made woodworking milling cutters are exempt from returns and cancellations unless they have manufacturing defects or damage upon arrival.

Contact Us:

If you have any questions or require further assistance regarding returns, cancellations, or any other concerns, please do not hesitate to reach out to us. Our dedicated customer service team is here to help.

Policy Changes:

Bits Router reserves the right to update or modify this return and cancellation policy at any time. Please review this policy periodically for any changes.

We appreciate your business and trust in our woodworking milling cutters. Our goal is to provide you with the best products and service possible. Thank you for choosing Bits Route for your woodworking needs.