FAQ

Processing time depends on stock status and whether the order contains standard or custom tooling. In-stock items generally dispatch within 1–2 business days; custom router bits typically require 5–7 working days. If you have a deadline, contact sales@bitsrouter.com before ordering.

We accept Visa, Mastercard, PayPal and purchase orders for qualified business customers. Available methods are shown at checkout and can vary by destination.

Return requests must be made within 21 days of delivery. Items should be unused and in their original condition with packaging and accessories. Contact sales@bitsrouter.com before sending anything back. Return shipping is the customer’s responsibility unless the item arrived damaged or defective.

We use tracked carriers such as FedEx, DHL or UPS, depending on the destination, product and parcel requirements. Tracking information is provided after dispatch; carrier updates can take time during customs checks or weekends.

You may cancel an order before it ships by contacting sales@bitsrouter.com. Orders cannot be cancelled after shipment, but you may request a return after delivery under the return policy.

Yes. We support international orders for many destinations. Availability depends on the delivery country, carrier routes, product type and parcel requirements. Import duties, taxes and customs charges are normally the buyer’s responsibility. Contact us before checkout if you need a destination-specific shipping check.

Custom-made milling cutters and tooling are non-refundable and non-cancellable unless they arrive defective or damaged. Please confirm the required dimensions and specification with sales@bitsrouter.com before placing a custom order.

Speed and feed guidance is listed on the relevant product page when available. If you need help selecting safe starting parameters, send the product link or model number, material and machine details to sales@bitsrouter.com.

For product advice or a quote, email sales@bitsrouter.com. Include the product link or model number, required shank size, cutting diameter, material, quantity and delivery country so our team can recommend the right tool.