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Worldwide Shipping & FAQs
Global Logistics Services Overview
Fast. Reliable. Tailored.
We deliver trusted cargo solutions worldwide, ensuring your shipments arrive safely and on time.
📦 Shipping Rates & Delivery Times
Shipping Costs
| Zone | Destinations | Rate |
|---|---|---|
| 1 | China (Mainland, HK, TW), Singapore | $28 or FREE on orders >$1800* |
| 2 | USA, Canada | From $28 or FREE >$1800* |
| 3 | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland | From $28 or FREE >$1800* |
| 4 | Australia, Israel, Japan, South Korea, Liechtenstein, New Zealand, Malaysia, Thailand | From $28 or FREE >$1800* |
| 5 | Argentina, Chile, Colombia, India, Monaco, Pakistan, Peru, Philippines, South Africa, Tunisia, Turkey, Uruguay | From $28 or FREE >$1800* |
| 6 | Rest of World | From $28 or FREE >$1800* |
| *Customs duties/taxes may apply. Free shipping excludes specific categories. |
Delivery Times
- Zone 1: 4-6 business days
- Zones 2-3: 5-7 business days
- Others: 7-9 business days
Excludes customs clearance. Partial shipments available for backorders.
🔧 Order Support & Policies
Key Policies
- Cancellations: Free within 24 hours of purchase.
- Returns: Contact us for eligibility. Items must be undamaged, in original packaging.
- Damage Claims:
- Report damage within 48 hours with order number and photos.
- Choose replacement (priority shipping) or insurance claim (requires carrier report).
Bulk Orders
- 10+ units: Custom discounts – Contact sales@bitsrouter.com.
🚚 Logistics Partners & Tracking
- Carriers: FedEx, DHL, UPS (use your account or ours).
- Tracking: Real-time updates via bitrouter.com.
- Custom Solutions: Universities/Institutions can request tailored shipping methods.
❓ Full FAQs
Q: Do you ship to my country?
✅ Yes! We ship globally from our Hong Kong HQ.
Q: Are prices VAT-included?
❌ No. Prices exclude VAT/customs fees.
Q: Resellers or agents?
We sell directly – No reseller discounts.
Q: Cargo insurance?
🛡️ Highly recommended for loss/damage protection. Ask our team for details.
Q: Eco-friendly options?
🌱 Carbon-neutral shipping available upon request.
Q: How to clear customs?
📑 We assist with destination country regulations for smooth clearance.
📞 Contact Us
- Email: sales@bitsrouter.com
- Phone: +1 523 615 12
- Website: bitrouter.com
