Worldwide Shipping & FAQs

Dear Customer,

Welcome to our global logistics services, where we provide you with trusted cargo transportation solutions to meet your international shipping needs. In this article, we will introduce our global logistics services to you and address some common questions you may have.

Shipping Rates and Free Shipping Eligibility

Shipping Times

We aim to process all in-stock orders within one business day, and unless requested otherwise, all items will be dispatched via courier. Average transit times are given below.

• China (Mainland), Hong Kong, Taiwan, and Singapore     4-6 working days
• EU/USA/Canada             5-7 working days
• Rest of World            7-9 working days

Please note that this does not take into account time taken to clear items through customs, as this varies from shipment to shipment. If any items are out of stock or require manufacturing, then we will notify you of this and can arrange a partial shipment at no extra cost to you.

All our shipments will be shipped by FedEx international and customers can request to use there own FedEx accounts.

Order Support and FAQs

For all inquiries regarding pending or completed orders, please contact sales@bitsrouter.com Answers to some of our most asked questions can be found below.

Do you ship to my country?

We ship our products worldwide. In order to get orders to customers as quickly as possible, we do so from our headquarters in the HONG KONG via courier.

We ship orders using a tracked courier service as standard (usually FedEx, sometimes DHL, or UPS) although we are also happy to be flexible if your University or Institution has specific requirements. Worldwide shipping via a freight forwarder or other methods is available for a wide variety of countries.

Please note that customs restrictions can vary between countries. If you are uncertain about shipment to your country, please contact us for advice.

Do you have a preferred agency in my country?

Generally, Bit Router only ships directly from the company. Because of this, we are unable to recommend agencies in most countries. We are however happy to work with an agent or distributor, should you not be able to purchase from us directly. Please do contact us if this is the case for further information.

Do you have resellers or agents in my country?

We sell directly to our customers, and are the main point of contact for all customer service and technical support. Therefore, we do not provide discounts to resellers or agents.

Do prices include VAT?

All prices are excluding VAT (where applicable). We don’t charge VAT or custom duties from our site.

What if I want to return or cancel my order?

We hope you love your order, but if you wish to make a return, please contact us for eligibility of order return. Please ensure that they are returned as new, undamaged, free of contamination and in the original packaging.

Please inspect all orders on arrival to ensure your products are in good condition.

All cancellations should be made within 24 hours of purchase.

Do you offer discounts?

Currently, we provide bulk discounts for orders of 10 or more units. For inquiries regarding bulk discounts on other items, please reach out to our sales team at sales@bitsrouter.com. We’re here to assist you with your specific needs.

About Our Global Logistics Services

We are dedicated to offering efficient and reliable global logistics solutions to ensure the safe and timely delivery of your cargo worldwide. Whether you require international freight transportation, international trade support, or customized logistics solutions, we can cater to your needs.

We have customers in over 30 countries and provide free shipping worldwide for qualifying orders.

What should I do if the item is damaged?

If you discover that the item is damaged upon receipt, we offer the following solutions:

1. Contact Us Immediately: Please get in touch with us as soon as possible to report the damage to the item. You can reach us via phone, email, or through our online customer service channels. Provide as many details as possible, including the order number and photographs of the damaged item to expedite the resolution.
2. Return or Replacement: Depending on the nature of the item and our current inventory, we can arrange for a return or replacement of the damaged item. We will guide you through the return process and ensure you receive a replacement in good condition or obtain a refund.
3. Claims Process: If the item was damaged during transportation, we will assist you in initiating the shipping or item insurance claims process to ensure you receive compensation for the loss.
4. Compliance with Policies: Please review our return and damaged item policies for detailed procedures and time limits. This will help safeguard your rights and ensure a smooth resolution.

We highly value customer satisfaction and will do our utmost to ensure you receive items in good condition. If you encounter any issues or require further assistance, feel free to reach out to our customer support team, and they will do their best to assist you in resolving the matter.

Frequently Asked Questions

1. Cargo Transit Time: The transit time for cargo varies due to various factors, including the destination, mode of transportation, and the type of cargo. We will provide you with different transportation options based on your specific requirements to meet your delivery time frames.
2. Cargo Insurance: We strongly recommend purchasing cargo insurance for your goods. This can protect your cargo from potential loss or damage and provide additional security.
3. Customs Duties and Import Restrictions: Different countries have varying customs duties and import restrictions. Our team will assist you in understanding the regulations of the destination country to ensure smooth customs clearance for your cargo.
4. Environmentally Friendly: We prioritize environmental concerns and are taking measures to reduce carbon emissions. We encourage our customers to choose eco-friendly transportation methods and actively engage in sustainable logistics practices.
5. Cargo Tracking: We provide an advanced cargo tracking system that allows you to stay informed about the current location and status of your cargo in real-time. This helps you keep tabs on the progress of your cargo during transportation.

How can I place an order?

Placing an order is simple:

1. Browse Products: Explore our products and find the ones you’re interested in.
2. Add to Cart: Click the “Add to Cart” button.
3. Checkout: Proceed to the checkout page and provide shipping and payment information.
4. Payment: Choose your preferred payment method and provide payment details.
5. Confirm Order: Review the order, then click “Confirm Order.”
6. Order Complete: An order confirmation email will be sent to your inbox. If you need assistance, please contact customer support. Thank you for choosing our products!

How to Contact Us

If you have any questions about our global logistics services or need assistance with anything, our customer support team is available to assist you at any time. You can contact us through the following means:

• Phone: [+152361 512]
• Email: [sales@bitsrouter.com]
• Website: [bitrouter]

We appreciate your choice of our global logistics services and look forward to working with you to provide outstanding logistics solutions. Wherever your cargo is headed, we will ensure that it arrives safely and on time at its destination.

Wishing you a pleasant global logistics experience!