POLICY
At Bits Router, Your Satisfaction Matters
We understand that sometimes things don’t go as planned, and you may need to return a product or cancel an order. Our priority is to make this process as smooth and convenient for you as possible. Below is our comprehensive return and cancellation policy.
🔁 Returns
1. Eligibility
- Return requests must be made within 21 days of receiving your woodworking milling cutter.
- Items must be in their original, unused condition with all packaging and accessories.
- Returns are accepted for manufacturing defects or if items arrive damaged.
2. Return Procedure
- Contact our customer service team at sales@bitsrouter.com to start a return.
- We will guide you through the return process and issue an authorization if applicable.
- Return shipping costs are the customer’s responsibility unless due to damage or defects.
3. Refunds
- Refunds are processed within 1–2 business days after we receive and inspect the returned item.
- Refunds will be credited to your original payment method.
💡 Tip: Keep your tracking receipt until your refund is confirmed.
❌ Cancellations
1. Before Shipping
- You may cancel your order before it is shipped by contacting sales@bitsrouter.com.
2. After Shipping
- Orders cannot be canceled after shipping. However, you may request a return once the item is delivered.
🚫 Exemptions
- Custom-made milling cutters are non-refundable and non-cancellable unless defective or damaged upon arrival.
📞 Contact Us
If you have questions or need assistance, please reach out to our customer support team at sales@bitsrouter.com. We’re here to help!
📌 Policy Updates
Bits Router reserves the right to modify this policy at any time. Please check this page regularly for updates.
Thank you for choosing Bits Router. We value your trust and are committed to delivering the highest quality woodworking tools and service.
