{"id":44629,"date":"2023-10-23T16:55:59","date_gmt":"2023-10-23T16:55:59","guid":{"rendered":"https:\/\/bitsrouter.com\/?p=44629"},"modified":"2025-09-09T05:29:34","modified_gmt":"2025-09-09T05:29:34","slug":"return-and-cancellation-policy","status":"publish","type":"post","link":"https:\/\/bitsrouter.com\/fr\/return-and-cancellation-policy","title":{"rendered":"Return and Cancellation Policy"},"content":{"rendered":"\n<div style=\"max-width:900px;margin:28px auto;padding:0 16px;font-family:Arial,Helvetica,sans-serif;color:#333;line-height:1.8;\">\n  <!-- Card -->\n  <div style=\"background:#fff;border:1px solid #eee;border-radius:16px;box-shadow:0 6px 24px rgba(0,0,0,.06);overflow:hidden;\">\n    \n    <!-- Header -->\n    <div style=\"padding:26px 28px 18px;background:linear-gradient(135deg,#fff7f4,#ffffff);border-bottom:1px solid #f1f1f1;\">\n      <div style=\"display:inline-block;font-size:12px;font-weight:700;color:#b63a0c;background:#ffe7dd;border:1px solid #ffd5c6;border-radius:999px;padding:4px 10px;margin-bottom:10px;letter-spacing:.3px;\">\n        POLICY\n      <\/div>\n      <h2 style=\"color:#000;font-size:28px;margin:0;\">At Bits Router, Your Satisfaction Matters<\/h2>\n      <p style=\"margin:10px 0 0;color:#555;\">\n        We understand that sometimes things don\u2019t go as planned, and you may need to return a product or cancel an order. Our priority is to make this process as smooth and convenient for you as possible. Below is our comprehensive return and cancellation policy.\n      <\/p>\n    <\/div>\n\n    <!-- Content -->\n    <div style=\"padding:22px 28px 8px;\">\n\n      <!-- Returns -->\n      <div style=\"background:#fcfcfc;border:1px solid #eee;border-radius:12px;padding:18px 18px 6px;margin:16px 0;\">\n        <h3 style=\"margin:0 0 12px;color:#444;font-size:20px;\">\ud83d\udd01 Returns<\/h3>\n\n        <h4 style=\"margin:16px 0 6px;font-size:16px;color:#111;\">1. Eligibility<\/h4>\n        <ul style=\"padding-left:20px;margin:6px 0 14px;\">\n          <li>Return requests must be made within <strong>21 days<\/strong> of receiving your woodworking milling cutter.<\/li>\n          <li>Items must be in their <strong>original, unused condition<\/strong> with all packaging and accessories.<\/li>\n          <li>Returns are accepted for <strong>manufacturing defects<\/strong> or if items arrive <strong>damaged<\/strong>.<\/li>\n        <\/ul>\n\n        <h4 style=\"margin:16px 0 6px;font-size:16px;color:#111;\">2. Return Procedure<\/h4>\n        <ul style=\"padding-left:20px;margin:6px 0 14px;\">\n          <li>Contact our customer service team at <a href=\"mailto:sales@bitsrouter.com\" style=\"color:#cc3300;text-decoration:none;border-bottom:1px dashed #cc3300;\">sales@bitsrouter.com<\/a> to start a return.<\/li>\n          <li>We will guide you through the return process and issue an authorization if applicable.<\/li>\n          <li>Return shipping costs are the customer\u2019s responsibility unless due to damage or defects.<\/li>\n        <\/ul>\n\n        <h4 style=\"margin:16px 0 6px;font-size:16px;color:#111;\">3. Refunds<\/h4>\n        <ul style=\"padding-left:20px;margin:6px 0 10px;\">\n          <li>Refunds are processed within <strong>1\u20132 business days<\/strong> after we receive and inspect the returned item.<\/li>\n          <li>Refunds will be credited to your <strong>original payment method<\/strong>.<\/li>\n        <\/ul>\n\n        <!-- Note -->\n        <div style=\"margin:12px 0 6px;background:#fffaf2;border:1px solid #ffe3c2;color:#6b2d0f;padding:10px 12px;border-radius:10px;font-size:14px;\">\n          \ud83d\udca1 Tip: Keep your tracking receipt until your refund is confirmed.\n        <\/div>\n      <\/div>\n\n      <!-- Cancellations -->\n      <div style=\"background:#ffffff;border:1px solid #eee;border-radius:12px;padding:18px 18px 6px;margin:16px 0;\">\n        <h3 style=\"margin:0 0 12px;color:#444;font-size:20px;\">\u274c Cancellations<\/h3>\n\n        <h4 style=\"margin:16px 0 6px;font-size:16px;color:#111;\">1. Before Shipping<\/h4>\n        <ul style=\"padding-left:20px;margin:6px 0 14px;\">\n          <li>You may cancel your order <strong>before it is shipped<\/strong> by contacting <a href=\"mailto:sales@bitsrouter.com\" style=\"color:#cc3300;text-decoration:none;border-bottom:1px dashed #cc3300;\">sales@bitsrouter.com<\/a>.<\/li>\n        <\/ul>\n\n        <h4 style=\"margin:16px 0 6px;font-size:16px;color:#111;\">2. After Shipping<\/h4>\n        <ul style=\"padding-left:20px;margin:6px 0 10px;\">\n          <li>Orders <strong>cannot be canceled<\/strong> after shipping. However, you may request a return once the item is delivered.<\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- Exemptions -->\n      <div style=\"background:#fcfcfc;border:1px solid #eee;border-radius:12px;padding:18px 18px 10px;margin:16px 0;\">\n        <h3 style=\"margin:0 0 12px;color:#444;font-size:20px;\">\ud83d\udeab Exemptions<\/h3>\n        <ul style=\"padding-left:20px;margin:6px 0 4px;\">\n          <li><strong>Custom-made milling cutters<\/strong> are non-refundable and non-cancellable unless defective or damaged upon arrival.<\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- Contact -->\n      <div style=\"background:#ffffff;border:1px solid #eee;border-radius:12px;padding:18px 18px 10px;margin:16px 0;\">\n        <h3 style=\"margin:0 0 8px;color:#444;font-size:20px;\">\ud83d\udcde Contact Us<\/h3>\n        <p style=\"margin:6px 0 4px;\">\n          If you have questions or need assistance, please reach out to our customer support team at \n          <a href=\"mailto:sales@bitsrouter.com\" style=\"color:#cc3300;text-decoration:none;border-bottom:1px dashed #cc3300;\">sales@bitsrouter.com<\/a>. We&#8217;re here to help!\n        <\/p>\n      <\/div>\n\n      <!-- Updates -->\n      <div style=\"background:#fcfcfc;border:1px solid #eee;border-radius:12px;padding:18px 18px 10px;margin:16px 0;\">\n        <h3 style=\"margin:0 0 8px;color:#444;font-size:20px;\">\ud83d\udccc Policy Updates<\/h3>\n        <p style=\"margin:6px 0 4px;\">\n          Bits Router reserves the right to modify this policy at any time. Please check this page regularly for updates.\n        <\/p>\n      <\/div>\n\n      <!-- Footer thanks -->\n      <div style=\"text-align:center;margin:20px 0 6px;padding:16px;border:1px dashed #e9e9e9;border-radius:12px;background:#fff;\">\n        <p style=\"margin:0;\">\n          <strong>Thank you for choosing Bits Router.<\/strong> We value your trust and are committed to delivering the highest quality woodworking tools and service.\n        <\/p>\n      <\/div>\n\n      <!-- CTA -->\n      <div style=\"text-align:center;margin:18px 0 4px;\">\n        <a href=\"mailto:sales@bitsrouter.com\" style=\"display:inline-block;padding:12px 22px;border-radius:10px;background:linear-gradient(135deg,#cc3300,#e24b15);color:#fff;text-decoration:none;box-shadow:0 8px 20px rgba(204,51,0,.28);font-weight:700;letter-spacing:.3px;\">\n          Email Support\n        <\/a>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>POLICY At Bits Router, Your Satisfaction Matters We understand that sometimes things don\u2019t go as planned, and you may need to return a product or cancel an order. Our priority is to make this process as smooth and convenient for you as possible. Below is our comprehensive return and cancellation policy. \ud83d\udd01 Returns 1. Eligibility [&#8230;]\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-44629","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/posts\/44629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/comments?post=44629"}],"version-history":[{"count":5,"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/posts\/44629\/revisions"}],"predecessor-version":[{"id":83446,"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/posts\/44629\/revisions\/83446"}],"wp:attachment":[{"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/media?parent=44629"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/categories?post=44629"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bitsrouter.com\/fr\/wp-json\/wp\/v2\/tags?post=44629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}